Privacy Policy
This privacy policy describes how Gulf Sound Systems processes personal information collected through our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you interact with our site and services:
1. Information You Provide to Us:
* Personal identification details: Such as your name, title, billing address, shipping address, email address, and telephone numbers when you create an account, place an order, contact us, or subscribe to our marketing communications.
* Payment information: While we do not store full payment card details on our servers, we collect necessary transaction information processed by secure third-party payment gateways.
* Information you provide when you contact us: Records of your correspondence when you send us questions, feedback, or report a problem.
2. Information We Collect Automatically:
* Technical information: Including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
* Information about your visit: Including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
3. Information from Third Parties:
* We may receive information about you from third parties we work with, such as business partners, technical, payment and delivery services, advertising networks, analytics providers, and search information providers.
How We Use Your Information
We use the information we collect for various purposes, primarily to operate, maintain, and provide the features and functionality of our services:
* To process and fulfill your orders, manage payments, and deliver products you have purchased.
* To manage your account and provide customer support.
* To communicate with you about your orders, account, or inquiries.
* To improve our website, products, and services, and to develop new offerings.
* To ensure the security and stability of our online platform.
* To manage our business operations, including internal administration, data analysis, testing, research, statistical purposes, and fraud prevention.
* To comply with legal obligations and regulatory requirements.
* With your consent, to send you marketing communications about products and promotions we believe may be of interest to you. You can opt-out of these communications at any time.
Legal Bases for Processing (as per GDPR principles)
We process your personal information based on different legal grounds:
* Performance of a contract: When processing is necessary to fulfill a contract with you, such as processing your order and managing your account.
* Legitimate interests: When processing is necessary for our legitimate business interests (or those of a third party), provided your fundamental rights do not override those interests. This includes improving our services, fraud prevention, and security.
* Legal obligation: When processing is necessary to comply with a legal or regulatory obligation.
* Consent: Where you have given clear consent for us to process your personal information for a specific purpose, such as sending you marketing communications.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers are required to protect your information and use it only for the purposes for which it was disclosed.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
* Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect our rights, property, or safety, and that of our users or the public.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information:
* Right to Access: You have the right to request a copy of the personal information we hold about you.
* Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
* Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete personal information we hold about you.
* Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
* Right to Object to Processing: In certain circumstances, you have the right to object to our processing of your personal information.
* Right to Data Portability: In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
* Right to Withdraw Consent: Where you have provided consent for processing, you have the right to withdraw your consent at any time.
* Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
To exercise any of these rights, please contact us using the address provided below. We may need to verify your identity before responding to your request.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it is used.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our site.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you may contact us by mail at:
Gulf Sound Systems
5 Marasi Drive,
15th Floor,
Dubai, Dubai,
P.O. Box 18500
UAE